Frequently Asked Questions

What health insurance plans are accepted at WCW?

At Wellesley Counseling and Wellness, we accept Blue Cross Blue Shield, Harvard Pilgrim, AllWays Health Partners/MGBHP, United Healthcare UHC/UBH, Aetna (excluding all third party insurances that use Aetna’s network), and Optum. Please note that we accept only commercial insurance plans. This excludes any MassHealth plans that may operate under these insurance companies. We are also happy to accept patients looking to claim their Out-Of-Network benefits. Please check our reference for pricing guidelines if you chose to pay out of pocket here.

What can I expect in a first meeting?

You will meet with one of our providers to discuss your goals for therapy, your presenting symptoms and concerns, historical background, and your availability is for sessions. We will provide you with guidance on what we feel is appropriate for your treatment and offer additional supports and/or referrals.

Can I request a specific WCW Therapist?

You may request to work with any therapist on our team. If a specific therapist is unable to meet your scheduling needs, or is not accepting new clients, you will have the choice of being placed on a waitlist or you may choose to work with another available member of WCW. If you do have a preference, please include the therapist’s name in your initial contact form.


What if I need to re-schedule or cancel my appointment?

We understand there are certain events which may prevent you from being able to attend therapy. We request you notify your therapist within 24 hours in order to not be charged a no show/late cancellation fee. If we both agree you were unable to attend due to circumstances beyond your control, we will waive the fee.